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How 8oo Handles Your Personal Data

At 8oo, your personal data is handled with care and transparency — we collect only what is needed to run your account, process deposits via UPI, Paytm or…

Data You ControlNo Surprise SharingIndia-Region ScopeRequest & Delete Rights

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What Data We Collect and Why

8oo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 8oo, we collect your name, email address, date of birth, and the payment details you choose to link — whether that is a UPI handle, a Paytm wallet ID, or a PhonePe number. We also log device identifiers, IP addresses,

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and session activity to protect your account from unauthorised access. We do not sell your personal data to third parties, and we share it with payment processors only to the extent required to complete a transaction. All data collection and processing takes place in accordance with
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applicable Indian law, and access to features that involve data processing depends on whether local law in your region permits it. We keep your information for as long as your account remains active or as required by law, after which it is deleted or anonymised.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about this policy, want to access the data we hold about you, or need to request a correction or deletion, our privacy team is reachable through the…

Email Privacy Team Send your privacy request, data access query or deletion notice to our dedicated privacy address. We will confirm receipt within 24 hours and resolve within seven working days.

Live Chat Support Our support agents on live chat can log a privacy case, escalate it to our data team, and give you a reference number so you can track the status of your request in real time.

Help Centre Form Submit a structured privacy request using the form in our Help Centre. Select the data rights category, describe what you need, and attach any relevant account details to speed up the process.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security at 8oo

We build our data practices around the principle that you should know what we hold and why.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time; disabling analytics cookies does not affect your account or transaction flow.

Account Security

Your account password is stored in hashed form — we never hold it in plain text. Two-factor verification is available for login, and any suspicious sign-in attempt from an unrecognised device triggers an automatic alert to your registered email or phone.

Payment Data Handling

UPI handles, Paytm wallet IDs and PhonePe numbers are passed directly to the relevant payment processor over an encrypted connection. We store a reference token, not the raw payment credential, so your financial details are never exposed in our database.

Data Retention

Active account data is retained for the life of your account. Once you close your account, we delete personal identifiers within 30 days, except where Indian law requires us to retain transaction records for a longer defined period.

Who Can Access Your Data

Access to your personal data inside 8oo is restricted to staff roles that require it — account verification, payment processing and fraud prevention. No marketing team or external advertiser receives identifiable personal data without your explicit consent.

How to Request Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting our privacy team via email or the Help Centre form. We will confirm the action taken and the date of completion in writing.

Common Questions About This Privacy Policy

These answers cover the data rights questions we receive most often from people with accounts on 8oo. If your question is not listed here, reach us directly through the privacy contact paths above.

We collect your name, email, date of birth, and the payment identifier you link — such as a UPI handle or Paytm wallet ID. We also record device and session data to keep your account secure from unauthorised access attempts.

We share data only with payment processors — UPI, Paytm, PhonePe — to complete transactions, and with fraud-prevention services where required. We do not sell your personal data to advertisers or data brokers under any circumstances.

We hold your data for as long as your account is active. After you close your account, personal identifiers are deleted within 30 days. Transaction records may be retained longer where Indian law requires it for financial compliance purposes.

Yes. Submit a data access request through our Help Centre form or by emailing the privacy team. We will compile and send your data within seven working days of receiving a verified request from your registered contact details.

Contact our privacy team via email or the live chat channel and specify that you want a deletion request raised. We will remove your identifiable information within 30 days, except where retention is required under applicable Indian law.

We use session cookies for login continuity and analytics cookies to improve the site. You can disable analytics cookies via your browser settings without affecting your account login, payment flow, or any other account functionality.

We notify account holders of material policy changes by email to your registered address before the change takes effect. The updated policy date is always displayed at the top of this page so you can see when it was last revised.

How 8oo Handles Your Personal Data

Reach Us About Your Privacy

Data Handling, Cookies and Account Security at 8oo

Cookie Handling

Account Security

Payment Data Handling

Data Retention

Who Can Access Your Data

How to Request Changes

Common Questions About This Privacy Policy

01 What personal data does 8oo collect when I open an account?

02 Does 8oo share my data with third parties?

03 How long does 8oo keep my personal information?

04 Can I request a copy of the data 8oo holds about me?

05 How do I ask 8oo to delete my personal data?

06 Does 8oo use cookies, and can I turn them off?

07 How do I contact 8oo if this policy changes?

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